Frequently Asked Questions

Here you can find any possible answers to your questions. Select a question below to find the answer

Can I return my purchase?
  • Return claims are made only with an explicit statement sent to:info@prodecoders.com indicating the type and model of the items purchased; the User’s name; order number and the date on which the goods have been received by the User.
  • Upon such claim the consumer must return the purchased items in the condition and with the labels with which they have been delivered to them.
  • Upon approved claim, the money will be refunded back to the user’s bank account within 15 days, after they have executed their right of withdrawal.
  • Refunds are not made until the User returns the items in the same condition they have been received.
  • The user has the right to return the purchased item within FOURTEEN (14) working days after the products have been delivered. All costs related to returning the products are at the expense of the User.
  • In claim the user can return the item for reimbursement.
  • They may return the items bought in case the following conditions are met:
  1. They are in good condition (items are not used, scratched, or broken).
  2. There is no damage caused by misuse.
  3. Retain the original packaging and labels.
  • The items should be returned to the address stated in the confirmation letter sent to the User when they made an order.
  • The return costs are covered by the user, unless the return is due to the fault of the producer or the online store.
When the product will be shipped for delivery?

We keep every products in stock, so we try to ship within a day.  When the product is dispatched, you will be notified via email. If you want to know for sure when we can dispatch, please contact us at info@prodecoders.com and ask us about the specific product you are interested in.

Can I trace my order?

Yes, when the item you ordered is dispatched, you will receive a tracking number for DHL and you can see online where exactly your product is.

What is the currency in which I will be charged?

We charge you in EUR.

What is the cost of my shipment?

When you make your order, choose your country and you will see the cost that applies for your destination.

How will I get my order?

We use the services of DHL. Only for Russia – we use the services of EMS. The Russia delivery takes around 7 days.

If you have any additional requirements, please contact us at info@prodecoders.com

What kind of payment methods do you accept?

We accept PayPal (including credit & debit cards through the PayPal system) and Direct Bank Transfer. If you are interested in other payment methods, please contact us at info@prodecoders.com

Can I make changes to a placed online order?

Yes, if the order has not been dispatched, you can make changes. If you would like to do so, please contact us at info@prodecoders.com

Why should I create a customer account?

Creating a customer account is NOT obligatory, you can checkout as a guest, but you still need to fill all your details (Name, address, phone, email, etc). By creating an account you are able to check the status of your  order, to view and modify your billing, shipping addresses & to view your history of purchases that you have made with us.

Who can order from this site?

Every person who is 18 years or above can make orders from this site and there are no legal restrictions on the purchase of any of our locksmith tools.

When orders are made from another country of origin, the national laws in that country apply. We keep the right to deny our products to people with questionable intentions. Nevertheless, when order is made from foreign countries, we may not investigate the local legal situation, hence the customer is fully responsible for verifying whether his purchase of any of the locksmith tools is legal according to the corresponding national law. In case that we have denied to deliver the product, but they money has been transferred, the paid amount will be fully refunded.

Do I have to pay VAT

VAT is charged for

  • Buyers who are located in the EU and don’t provide a valid VAT ID Number must pay VAT.

VAT is NOT charged for

  • all Buyers from EU countries  with a valid VAT-ID
  • Buyers from outside the EU (worldwide)
PayPal Fee

When you choose PayPal as a payment method in the checkout page, 5 % fee will apply on your subtotal.

For further information, contact us directly at info@prodecoders.com or by phone +359 885 84 68 64 (WhatsApp  and Viber also)

Delivery for Russia
  • Due the Russian policies, for the Russian Federation we use EMS as a delivery method.
  • The delivery takes around 7 days
  • We provide tracking number
  • The amount of the order is declared
VAT Exemption Orders
  • When product is added to the cart, VAT cost is always applied (by default). Depending on your details, it will be deducted in the Checkout page
  • For EU customers – to exempt VAT, fill Company details (Billing and Shipping address, if different) and fill the valid VAT number of your company (try filling it with or without Prefix until it disappears)
  • For non EU customers – after you select your country, the VAT cost will automatically disappear

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